Service Request Analysis Tool

Description: IBM Maximo Service Request helps capture and log help desk/service desk tickets. Our visualization focused on allowing users to explore the ticket data based on unstructured text, categorical data and even service metrics and surveys.

Client: PNNL


  • User Research
  • User Experience Design
  • Guided development during implementation process

Deliverable: user requirements document, UI mockups

Implementation: proof-of-concept was implemented by development team

Completed: 2013


All data is synthetic/notional and does not reflect the current or previous states of the system.

The following images are examples intended to illustrate the interactivity of the design. These images were not delivered in isolation. Rather they were accompanied by a UI specification and/or many conversations with the development team.